Aersure - Hassle Free Shipping

These terms
1. These terms of services govern the use of our logistics service(s), including value-added service(s), ad-hoc service(s), third-party service(s) and any other services provided by us through our Platform (collectively our “Services”).
2. By using our Platform to engage in our Services, you acknowledge that you have read, understood, and agreed to be bound by the Terms of Service and represent that you have read and understood the same.
3. The Terms of Service represent a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) and Aersureand its direct affiliates or subsidiary, including the various different entities that Aersure uses to operate locally in different countries.
About us and how to contact us
1. We are Shippindo Holdings Pte. Ltd., a company registered in Singapore, trading as Aersure. Our Unique Identity Number (UEN) is 201823513R and our registered office is at 336 Smith Street #05-301, Singapore 050336.
2. For any questions or problems relating to our Platform, our products or services, or these terms, you can contact us by telephoning our customer service team at +62 878 7237 7873 or emailing us at support@aersure.com or writing to us at 336 Smith Street #05-301, Singapore 050336.
3. Please refer to our Privacy Policy which is available at https://www.aersure.com/privacy for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.
4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
5. When we use the words “writing” or “written” in these terms, this includes emails.
Changes of terms
1. We may amend these terms from time to time by posting the updated terms on our Platform. If we make material changes, we will notify you of the changes before they become effective. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised policy
Provisions of Services
1. Our services are provided through our Platform (“Aersure”) for the purpose of transportation and delivery of products, goods and cargo internationally within our coverage area and network.
2. The services provided are but are not limited to:
  1. Pick-up services
  2. Air-freight
  3. Fulfilment
  4. Warehousing
  5. Delivery
  6. Reverse logistics
  7. Consulting
3. Each service provided are bound by the terms set out in this Terms of Services and are specified per route and are not universal unless otherwise specified.
4. Each engagement of Services shall involve the transportation of goods and products from the origin to the destination (“Shipment”).
Prohibited items
1. Most of the parcels being shipped with us are being put onto passenger aircrafts, we are committed to the safety of our employees, our service partners as well as the general public, as such, you are prohibited to ship with Aersure:
  1. Any products related to illegal activities or which is prohibited by law in the place of origin, the destination, or any sites through which such product travel.
  2. Any products requiring specific licenses to store or distribute. Examples of products with distribution and licensing requirements may include, but are not limited to:
    i.
    live plants and animals;
    ii.
    alcoholic beverages;
    iii.
    ammunition and firearms;
    iv.
    tobacco;
    v.
    firearms and any kind of weapon;
    vi.
    prescription pharmaceuticals or other dangerous drugs;
    vii.
    explosives or hazardous products;
    viii.
    unique or one-of-a-kind materials; and
    ix.
    precious metals in the forms of bullion or reserves.
  3. Aersure shall not be liable for any loss, damage, or destruction of such prohibited product.
  4. When required by law, Aersure will be compliant and cooperating with authorities to handover illegal or dangerous products and reveal information pertaining to the shipper of such products.
Information when shipping
1. When using the Platform for our Services, you must use accurate, truthful and up-to-date information about your shipments.
2. Charges will apply regardless if there are any error in the information provided to us at the time of booking the shipment for shipping.
3. You agree and declare that the information provided are true. If you are booking the shipment on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to the services engaged.
4. False declaration of export information is a serious offence and can result in fines and penalties, Aersure is not liable for any fines or penalties that is incurred due to the inaccurate supply of information.
Payment
1. You must provide complete and accurate payment information. Payment for Aersure’s Services shall be made by any of the accepted payment methods as set out on the Website.
2. A shipping fee will be charged for each Shipment, of which shall include all costs related to the Shipment, quoted by Aersure (“Shipping Fee”). Shipping Fee shall include, shipping cost, fuel surcharge, import tax, remote area surcharge, courier tax handling fees, pick-up fees, and any other amount related to the activity of shipping through Aersure. You acknowledge and agree that the Shipping Fee do not include any additional fees arising out of separate agreements with third-party service partners.
3. Quotations for Shipping Fees by Aersure are based on the information provided by you, including but not limited to sender’s address, receiver’s address, weight, dimensions, and value of the items. In the event that there is a discrepancy between the Shipping Fees charged by Aersure and the costs for the Shipment incurred by Aersure due to incorrect information that you provided, such as incorrect weight, dimensions, value of the item(s), addresses, or any other information critical to estimate the shipping cost, you will be responsible for such discrepancy amount. Aersure specifically disclaims any liability for any Shipping Fees errors due to inaccurate or incomplete information. Aersure is not responsible for any changes or alteration of the Shipping Fees. Aersure agrees to make reasonable efforts to bill such discrepancy amount to your account in a timely manner but Aersure makes no representations or warranties regard the amount of time needed to complete processing.
4. Aersure reserves the right to adjust its pricing in response to currency fluctuations, including but not limited to, currency conversion rate changes, conversion fee changes, and/or discount rate changes.
5. In the event you disagree with any Shipping Fees charged to your account, you shall submit such complaint to Aersure within thirty (30) days of the fee being charged (“Dispute Period”). Aersure will not review customer requests for Shipping Fee adjustments that are received after the Dispute Period.
6. You acknowledge and agree that all fees, charges and any other rates or amounts charged by Aersure to you here under are exclusive of any applicable value-added, sales/use or goods and services’ taxes (“Transaction Taxes”) which may be levied in connection with the supply by Aersure of the Services to you. Where applicable, you shall be responsible to pay all Transaction Taxes arising in respect of the Shipping Fees or other amounts charged by Aersure to you.
7. Users who incorrectly declare the commodity type and/or value of their shipment(s) may be charged a penalty of US$100 or the difference between the declared value and the transactional value, whichever is higher.
Intellectual Property
1. For purposes of this Agreement, "Aersure Property" shall mean:
  1. Aersure’smethodology for the provision of Services;
  2. the Developer Tools; and
  3. Aersure’sideas, websites, designs, processes, code, technology, software, copyrights, logos, domain names, patents, trade secrets, trademarks, products and materials.
2. Aersure hereby retains all worldwide right, title and interest in and to the Aersure Property. Any rights not expressly granted herein to the Aersure Property shall be retained by Aersure. You acknowledge that all right, title and interest to the Aersure Property is owned by Aersure.
3. All materials provided by you under any shall be deemed “Client Property” for purposes of the Agreement. You hereby grant to Aersurea non-exclusive license to the Client Property solely as needed to provide the Services. No other licenses, express or implied, under any intellectual property rights are granted by you to Aersure under these Terms of Service.
Confidential Information
1. Each party ("Recipient") acknowledges that it may receive Confidential Information as defined here in. For purposes of these Terms of Service and subject to the exclusions set forth below, Confidential Information means any information provided to it by the other party ("Discloser") that is marked, labelled or otherwise designated as confidential or proprietary, or that Recipient knew, or should have known, was confidential due to the circumstances surrounding the disclosure.
2. Information that is subject to one of the exclusions below shall not be Confidential Information. The exclusions include the following:
  1. non-transactional Confidential Information (as defined below);
  2. information publicly known at the time of disclosure;
  3. information received by Recipient without restriction from athird party;
  4. information published or otherwise made known to the public by Discloser;
  5. information that was generated independently without reference to the Discloser’s Confidential Information;or
  6. information that is required to be disclosed under a court order or pursuant to any applicable governmental rule, regulation or statute, provided that Recipient provide Discloser with prior written notice of such disclosure, (as permitted by law) and the timing for response set forth in the request.
3. Other than transaction information absolutely required for Aersureto provide, or for you to use the Services, Aersuredoes not require nor desire any of your proprietary information ("Non-transactional Confidential Information"). You agree not to provide Aersure with any Non-transactional Confidential Information, including, but not limited to, prototypes of new products, without Aersure’sexpress prior written consent. In the event that you send such Non-transactional Confidential Information to Aersurewithout Aersure’s prior written consent, then Aersureshall not be obligated to treat such information as Confidential Information.
4. Recipient shall not use the Confidential Information for any purpose other than as required by these Terms of Service. Recipient shall not disclose the Confidential Information to any third party, other than as required to perform the Services. Recipient shall use at least the same standard of care with the Discloser’s Confidential Information as it does with its own Confidential Information, but in no event with less than reasonable care. Each party acknowledges that breach of this provision would result in irreparable harm to the other party, for which money damages would be an insufficient remedy, and therefore that the other party will be entitled to seek injunctive relief to enforce the provisions of this Section.
5. Other than transactional information that is retained in the ordinary course of Aersure’s business, each party shall either promptly return all Confidential Information, or confirm that such Confidential Information has been destroyed promptly after receipt of written request from the other party.
6. Subject to the Terms of Service herein, you hereby acknowledge and agree that Aersuremay compile aggregate results from all of, or aselection of your use of the Services, provided that Aersur eshall not disclose any information that would individually identify you ("Aggregate Information"). Such Aggregate Information shall be deemed to be Aersure’sConfidential Information. You also hereby agree that Aersuremay review and use your individual use of the Services in order to provide Services to you, to evaluate Aersure’s provision of the Services, and to improve Aersure’s Services offerings.
7. Aersurebelieves in protecting your privacy. Any information you provide to us or input on the Website as set out above will be used in accordance with our privacy policy found in this page (www.aersure.com/privacy) (“Privacy Policy”). We do not sell, rent, or otherwise disclose your Confidential Information to a third party, without your consent or as permitted by the Privacy Policy.
Limitation of liability
1. By accepting the Terms of Service, you acknowledge and agree that we do not assume any liability whatsoever for acts, errors, or omissions (including, without limitation, any negligence or wilful misconduct) of you or any third-party service providers with whom you or any of your affiliates may contract, regardless of the purpose.
2. You are responsible to provide complete and accurate information in respect of the Shipment, including but not limited to the item category and item value of the Shipment. You shall be responsible for any error, damage, expense or consequence resulting from wrong or incomplete information provided to us. You shall further indemnify Aersurefor and hold Aersure harmless from any loss or expense resulting as a consequence of the wrong information provided by you. Aersure shall not be responsible for losses or damages in the event that any item contained in the Shipment is wrongfully declared. Moreover, Aersureis in no way responsible for any damages, losses due to custom practice. Aersure shall not be liable for the accuracy and truthfulness of the information provided by you.
3. Aersure is not liable for any fees, expenses, resulting as a consequence of a change of information from your side (for example change of address, order cancellation, or order call-back), after a Shipment has been confirmed and paid for on Aersure. Aersureis not liable for any delay in the generation of shipping documents.
Import duties and taxes
1. When you book a Shipment with Aersure, you have the option of choosing between a DDU Shipment or a DDP Shipment. The differences and terms are as follows:
  1. in DDU Shipments, you choose not to pay in advance any Duties and Taxes in respect of the Shipment arising in the destination country, of which the receiver will be billed accordingly. By using DDU Shipment, Users acknowledge that any local customs charges, import taxes, import duties, last-mile delivery fee, or in general any extra charge(s) regarding the Shipment (“Duties and Taxes”), will be of the receiver’s sole responsibility. Aersureshall not be liable for any discrepancies between the Shipping Fee by Aersureand any local fee, or additional delivery fee charged to the receiver.
  2. In DDP Shipments, you choose to pay in advance any Duties and Taxes in respect of the receiving country at the time of your booking. Aersure will provide to you an estimate of the Duties and Taxes prior to each Shipment for your reference (“Estimate”). The Estimate provided to you at the time of your booking shall be binding and any Duties and Taxes payable by you shall not exceed the Estimate provided by Aersure. You will not be liable for any discrepancy between the Shipping Fee by Aersure and any local fee, or additional delivery fee provided that all information in respect of the Shipment submitted to Aersure by yourself is complete and accurate. Aersure reserves the right to charge you additional fees in respect of excessive Duties and Taxes resulting from the incomplete and/or inaccurate information provided during booking the Shipment.
Customs Authorities
1. Aersure shall not be liable for any loss, delay, or damage of items shipped, while in the hands of a local custom. In addition, Aersure shall not be held responsible in the event that the local custom confiscates, holds or denies release of the Shipment to the receiver.
2. Notification of any customs related matter shall be relayed to you ina timely manner, Aersure is not liable for any delays or confiscation caused due to delay or lack of cooperation from you or the receiver.
Indonesia
1. All parcels bound for Indonesia above the value of US$75 (“Indonesia Duty-Free Limit”) per individual per 24 hours are subjected to Duties and Taxes.
2. Irrespective to the payment method for Duties and Taxes, Aersure reserves the right to charge you or the receiver any excess amount in Duties and Taxes should the receiver exceed the allowable Indonesia Duty-Free Limit.
3. All parcels imported Indonesia are subjected to physical inspections where the parcels may be opened by customs authorities, Aersure is not liable for loss or damages for parcels when they are in the hands of customs.
4. Specific commodities require additional documents and/or formalities when importing Indonesia. Aersure is committed to making the process as painless as possible, you agree and authorise Aersure to contact the receiver to request for compliance of the requirements to proceed with the importation process.
5. Any damages or loss of parcels for Indonesia are eligible for compensation claims of up to IDR 1.000.000 or the invoice value of the parcel, whichever is lower.
Vietnam
1. All parcels bound for Vietnam above the value of US$500 (“Vietnam Duty-Free Limit”) are subjected to Duties and Taxes.
2. Any damages or loss of parcels for Indonesia are eligible for compensation claims of up to VND 2.000.000 or the invoice value of the parcel, whichever is lower.
Singapore
1. All parcels bound for Singapore above the value of S$400 (“Singapore Duty-Free Limit”) are subjected to Duties and Taxes.
2. Any damages or loss of parcels for Indonesia are eligible for compensation claims of up to SGD 100 or the invoice value of the parcel, whichever is lower.
Malaysia
1. All parcels bound for Malaysia above the value of MYR500 (“Malaysia Duty-Free Limit”) are subjected to Duties and Taxes.
2. Any damages or loss of parcels for Indonesia are eligible for compensation claims of up to MYR 200 or the invoice value of the parcel, whichever is lower.
Philippines
1. Any damages or loss of parcels for Indonesia are eligible for compensation claims of up to PHP 5,000 or the invoice value of the parcel, whichever is lower.
Thailand
1. Any damages or loss of parcels for Indonesia are eligible for compensation claims of up to THB 3,000 or the invoice value of the parcel, whichever is lower.
Australia
1. All parcels bound for Australia above the value of AU$50 (“Australia Duty-Free Limit”) are subjected to import duties.
2. All parcels that are AU$1,000 or less in value will attract Goods and Services Tax of 10% (“Australian GST”)
3. All parcels being shipped to Australia must collect 10% Australian GST upon purchase of parcel and paid by DDP method only.
4. Any damages or loss of parcels for Indonesia are eligible for compensation claims of up to AUD 100 or the invoice value of the parcel, whichever is lower.
Disputes
1. If there are any disputes or disagreements that may arise, Aersure is committed to providing you a pleasant shipping experience and would like to proactively resolve them. If you feel that something is not right, you can send an email to support@aersure.com. For purposes of clarity, this does not waive the notice requirement set forth below.
Governing law and jurisdiction
1. These terms are governed by and shall be construed in accordance with the laws of the Republic of Singapore.
2. The courts of the Republic of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.
Entire Agreement
1. These terms constitute the entire agreement between any user and us in relation to the use of or any transactions on the Platform. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between any user and us, whether written or oral, in relation to the use of or any transactions on the Platform.
2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.
Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for any products not provided.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Force Majeure
1. Aersure shall not be liable for any delays or inability to perform the Services caused by forces beyond Aersure’s control including, without limitation, acts of God or acts of third-party Service partners including but not limited to carriers and postage systems. When goods are ordered out, in the case of acts of God, war, terrorism, public enemies, seizure under legal process, strikes, lockouts, riots and civil commotions, or any reason beyond Aersure’s control, or because of loss or destruction of goods for which Aersure is not liable or because of any other exclude provided by law, Aersure shall not be liable for failure to carry out such instructions.

Last Updated: 19 February 2019